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Privacy policy

Privacy Policy

This Privacy Policy explains in general terms how RJ's Bikes protects the privacy of your personal information. We are firmly committed to protecting the privacy and confidentiality of personal information and maintain robust physical, electronic and procedural safeguards to protect personal information in our care.

What is personal information?

Personal information is information or an opinion, in any form (whether true or not) about an individual whose identity is apparent or can reasonably be ascertained from the information or opinion

What personal information do we collect?

Generally, the type of personal information we collect about you is the information that is needed to provide services and products to you. For example, we may collect details such as your name, mailing address, telephone number and email address to correctly process a quote or invoice and fulfil the warranty requirements of some products. We also collect information that is required for use in the business activities of RJ's Bikes, including for example, financial details necessary in order to process various transactions and any other information you may elect to provide to us.

We are required by law to obtain your consent to the collection of sensitive information. We will assume that you have consented to the collection of all information which is provided to us for use in accordance with this Policy, unless you tell us otherwise.

How do we use Personal Information?

We will use your personal information to provide you with bikes and bike related products and services.

We may use and disclose your personal information for the purposes for which it was collected, or for a related or ancillary purpose such as any one or more of the following purposes:

Identification of fraud or error;
Regulatory reporting and compliance;
Internal accounting and administration.
Promotions or email notifications

Is the information disclosed to third parties?

We may disclose your personal information:

as permitted or required by law;
to various regulatory bodies and law enforcement officials and agencies to protect against fraud and for related security purposes;
to third parties who may require your details for your product or service to be covered by warranty

Where we engage third party contractors to perform services for us those third party contractors may be required to handle your personal information. Under these circumstances those third party contractors must safeguard this information and must only use it for the purposes for which it was supplied, although we are not responsible for ensuring this.

Other than the above, we will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.